Here are the results from the Instructional Technoloyg Support (ITS) survey that 184 of you participated in--in case you may be interested.
The raw data is below the graphs.
Thank you all for giving your opinion. Mark Dumas, ITS Supervisor
Zoomerang Survey Results
Instructional Technology Support Department Survey
Response Status: Completes
Filter: No filter applied
May 14, 2007 2:39 PM PST
Please tell us how well we served you this past year. If you are faculty or associate faculty who used technology for instructional purposes supported by ITS (Instructional Technology Support) or if you otherwise worked with ITS in year 06/07, then tell us how we did. This department is represented by Pat James, Mark Dumas, Micah Orloff, Andre Uckert, Don Jenkins, Bob Vilums, Cindy Rozo, Justin Bennett, Nick Abbondanza, Nova Snead, Slava Kovalchuk, Milton Reyes, Randi Lee, and Teresa Davis. Not to be confused with the IT department. They provide office desktop support as well as email & main frame support.
1. Please describe your interactions with MSJC Supported Instructional Technology or other ITS interaction by checking all that apply.
Adjustment for 'Not Applicable' answers
My.MSJC.edu
128
70%
128
70%
Blackboard
116
63%
116
63%
Fully online class
52
28%
52
28%
Hybrid class
20
11%
20
11%
Smart Room
75
41%
75
41%
Rolling Smart Equipment
30
16%
30
16%
Computer Classroom
51
28%
51
28%
Software Solution
16
9%
16
9%
Online teaching solution
14
8%
14
8%
Help Request
102
55%
102
55%
Login Help
45
24%
45
24%
We Helped your Student(s)
36
20%
36
20%
Committee Work
21
11%
21
11%
Technology Special Event
27
15%
27
15%
Other Campus work
32
17%
32
17%
Technical Research
12
7%
12
7%
Purchase Assistance
26
14%
26
14%
LRC or Library Labs
30
16%
30
16%
We broke your stuff
10
5%
10
5%
We made you laugh
52
28%
52
28%
Other, please specify
22
12%
22
12%
2. Based on your interaction above, how were your overall Services or Experiences with ITS?
Adjustment for 'Not Applicable' answers
All good
117
64%
117
64%
Mostly good
55
30%
55
30%
Some good
9
5%
9
5%
Few good
1
1%
1
1%
None good
0
0%
0
0%
Other, please specify
2
1%
2
1%
Total
184
100%
184
100%
3. How would you rate the overall effectiveness of the ITS department compared with other campus departments or other college technology departments?
Adjustment for 'Not Applicable' answers
Far above average
47
26%
47
26%
Above average
98
53%
98
53%
Average
28
15%
28
15%
Below Average
2
1%
2
1%
Far Below Average
1
1%
1
1%
Other, please specify
8
4%
8
4%
Total
184
100%
184
100%
4. How were your overall technical needs met by the ITS department?
Adjustment for 'Not Applicable' answers
All of my needs were met
99
54%
99
56%
Most of my needs were met
63
34%
63
35%
Some of my needs were met
13
7%
13
7%
Few of my needs were met
2
1%
2
1%
None of my needs were met
0
0%
0
0%
Not applicable
6
3%
0
0%
Other, please specify
1
1%
1
1%
Total
184
100%
178
100%
5. For Distance Education aspects: How was the overall experience regarding usability and support?
Adjustment for 'Not Applicable' answers
Far exceeded expectations
25
14%
25
26%
Exceeded expectations
33
18%
33
34%
Met expectations
33
18%
33
34%
Did not meet expectations
4
2%
4
4%
Failed all expectations
0
0%
0
0%
Not applicable
87
47%
0
0%
Other, please specify
2
1%
2
2%
Total
184
100%
97
100%
6. For anything related to Smart classrooms: How was the overall experience regarding usability and support?
Adjustment for 'Not Applicable' answers
Wonderful experience
20
11%
20
19%
Good experience
65
35%
65
63%
Neutral experience
6
3%
6
6%
Marginal experience
4
2%
4
4%
Poor experience
4
2%
4
4%
Not applicable
80
43%
0
0%
Other, please specify
5
3%
5
5%
Total
184
100%
104
100%
7. For anything related to Computer classrooms: How was the overall experience regarding usability and support?
Adjustment for 'Not Applicable' answers
Wonderful experience
21
11%
21
22%
Good experience
56
30%
56
59%
Neutral experience
9
5%
9
9%
Marginal experience
5
3%
5
5%
Poor experience
3
2%
3
3%
Not applicable
89
48%
0
0%
Other, please specify
1
1%
1
1%
Total
184
100%
95
100%
8. Regarding events and solutions: How was the overall experience regarding technology usability and support for your event or solution?
Adjustment for 'Not Applicable' answers
Wonderful experience
34
18%
34
32%
Good experience
62
34%
62
58%
Neutral experience
6
3%
6
6%
Marginal experience
3
2%
3
3%
Poor experience
0
0%
0
0%
Not applicable
77
42%
0
0%
Other, please specify
2
1%
2
2%
Total
184
100%
107
100%
9. Regarding audio/visual requests or support: How was the overall experience during the past year?
Adjustment for 'Not Applicable' answers
Wonderful experience
30
16%
30
28%
Good experience
68
37%
68
64%
Neutral experience
3
2%
3
3%
Marginal experience
2
1%
2
2%
Poor experience
3
2%
3
3%
Not applicable
77
42%
0
0%
Other, please specify
1
1%
1
1%
Total
184
100%
107
100%
10. Regarding interactions with the people in ITS in general; how was the overall tone and professionalism?
Adjustment for 'Not Applicable' answers
Golden and engaging
30
16%
30
17%
Upbeat and impressive
48
26%
48
28%
Focused and professional
76
41%
76
44%
Boring and subdued
1
1%
1
1%
Impatient and condescending
1
1%
1
1%
Apathetic and neglectful
3
2%
3
2%
Diabolically insane
4
2%
4
2%
They have people?
5
3%
5
3%
Not applicable
11
6%
0
0%
Other, please specify
5
3%
5
3%
Total
184
100%
173
100%
11. Would you like to see more people and resources allocated to this department?
Adjustment for 'Not Applicable' answers
Yes because they do a good job and this would be a good investment for the college
139
76%
139
76%
Yes because they can't get their work done on my projects
7
4%
7
4%
Yes because they are not around where and when I need them
14
8%
14
8%
No because they are not around where and when I need them
